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ClubSpot Careers - Customer Onboarding & Support Specialist



Location: Cavan, Co. Cavan

Salary: €30,000 - €35,000 DOE

Job Type: Full-time

Schedule: Monday - Friday (9am - 5:30pm)



About ClubSpot:

ClubSpot is a dynamic Software as a Service (SaaS) company that operates at the exciting intersection of sports and technology specialising in cutting-edge solutions for club management and organisation. Our platform serves as a centralised hub for communication, event management, and member engagement, empowering clubs and communities. We are passionate about creating user-friendly experiences that revolutionise the way clubs operate and connect with their members.


Job Overview:

We are seeking an enthusiastic Customer Onboarding and Support Specialist to join our growing team at ClubSpot. In this role, you will play a crucial part in integrating new clients and providing continuous support to enhance their experience from the initial sale through to successful implementation. This position is perfect for problem solvers who enjoy interacting directly with customers and are committed to delivering exceptional service. Ideal for recent graduates or individuals with some industry experience, this role offers a unique opportunity to make a significant impact in a fast-paced and innovative environment. If you're ready to jumpstart your career in tech and customer support, we'd love to hear from you.


Key Responsibilities:


Customer and Technical Support:

  • Master our club management software to effectively address both technical issues and customer inquiries.

  • Provide top-tier support through phone and email, including real-time assistance and educational webinars.


Customer Onboarding and Transition:

  • Lead the onboarding process for new customers, overseeing setup from billing to app and portal launches on multiple platforms.

  • Smoothly transition clubs from competitor platforms to ClubSpot, ensuring minimal disruption and maximising ease of adoption.


Training and Development:

  • Design and deliver personalised training sessions and onboarding materials both virtually and in-person to maximise client success and satisfaction.

  • Serve as the go-to resource for all implementation-related support needs, enhancing customer experience and platform utility.


Knowledge Management:

  • Create and maintain an extensive internal and external knowledge base, crafting clear FAQs and support documents that promote self-service among users.

  • Continuously gather user feedback to guide and inform enhancements to our products and services.


Administrative and Process Improvement:

  • Undertake general office administrative duties to support daily operations and team coordination.

  • Proactively identify opportunities for process optimization to enhance team efficiency and effectiveness.


Required Skills and Experience:

  • Bachelor’s degree in Business, Communications, IT, Sports Management, or a related field.

  • Prior experience in customer service or support roles.

  • Exceptional communication abilities, capable of engaging effectively with diverse stakeholders.

  • A proactive approach to problem-solving, focused on delivering excellent service.

  • Technologically adept, with a proven ability to swiftly learn new software and simplify complex technical information for non-technical users.

  • Flexible in working hours, including on call weekend support when necessary.

  • Able to operate both independently and as part of a team, with efficient task prioritisation.


Desirable Skills, Experience and Competencies:

  • A keen interest in or knowledge of amateur sports club management.

  • Prior experience in customer support or success, particularly within a SaaS or tech startup environment.

  • A passion for enhancing customer experiences through innovative software solutions.

  • Experience with software tools like Salesforce and Intercom is highly advantageous.


What We Offer:

  • A creative and dynamic work environment.

  • Opportunities for professional growth and development.

  • Competitive salary and benefits package.

  • 22 Days Annual Leave Per Year.

  • Hybrid/Remote Work Options.


Application Process:

Interested candidates should submit a resume and a cover letter outlining their qualifications and why they are a good fit for the role and ClubSpot.

Join ClubSpot today and play a pivotal role in transforming club management through technology, delivering unmatched service and support to sports communities worldwide!


Job Type: Full-time


Pay: €30,000.00-€35,000.00 per year


Benefits:


  • Company events

  • On-site parking

  • Sick pay


Schedule:


  • Monday to Friday

  • Weekend availability


Ability to commute/relocate:


  • Dublin Rd, Killygarry, CO. Cavan: reliably commute or plan to relocate before starting work (required)


Licence/Certification:


  • Driving Licence (required)


Work authorisation:


  • Ireland (required)


Work Location: In person


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