Tipperary Clubs Draw  - Frequently Asked Questions (FAQ)

​General Queries

Q1: Can promoters still accept cash payments for tickets?

While we understand that some members may prefer to pay with cash, this should be considered a last resort. Our new ClubSpot system makes it incredibly easy and secure to process payments digitally, which is the preferred method. When helping members sign up digitally, please also encourage them to select the 'Auto-Renew' option. This is hugely advantageous for both the clubs and you as a promoter, as it means the member will automatically be renewed next year without needing to go through the sign-up process again!

You can offer to:

• Help the member complete the purchase on your phone: The process takes less than two minutes. They will need their bank card handy and be able to complete a Two-Factor Authentication (2FA) step on their own device (e.g., approve a notification on their banking app or receive an SMS code).

• Assist them with an IBAN payment: If they have their IBAN readily available, you can guide them through setting up a direct debit.

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By encouraging digital payments and auto-renewal, we ensure quicker processing, better tracking, and a more streamlined experience for everyone involved, reducing the effort needed for renewals in future years.

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Q2: How can I check last year's ticket sales to help with my current sales efforts?

Each club will be provided with a comprehensive list of last year's sales data in an Excel format. For this year's sales, your Club Coordinator has full visibility of all sales made to date through the ClubSpot system. They can:

• Cross-reference sales: If you need to check specific past purchasers, your coordinator can easily look this up for you.

• Provide sales reports: Your coordinator can also download a list of all current sales and share it with you and other sellers to help track progress and identify potential renewals.

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Q3: What if a ticket buyer doesn't have an email address?

An email address is required for the system to issue a digital receipt. If a buyer doesn't have their own email, please ask them if a trusted family member or friend has an email address that can be used for their receipt. If this isn't possible, we suggest using a dedicated club email address (e.g., your club's official email). In this scenario, a club official can then print a copy of the receipt for the buyer if they require a physical copy.

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Q4: What if a member wants to post cash directly to the club?

If a member sends cash directly to the club, the club can deposit this cash into their bank account. Following this, a club official can then sign up that individual for the draw using the club's own IBAN as the payment method within the ClubSpot system.

Important Note: When signing up individuals who have paid via posted cash (where the club's IBAN is used), please ensure that the 'Auto-Renew' option is NOT selected for these entries. This is crucial as the club would then be responsible for managing their renewal and payment manually next year.

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Q5: How do I access the ClubSpot platform?

You can access the ClubSpot platform by visiting our website: www.clubspot.app. Once there, select the 'Login' button located in the top right corner of the page. Your Club Coordinator will provide you with your specific login credentials.

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Q6: How long until clubs receive a payout from ticket sales?

Funds generated from the previous month's ticket sales will be distributed to clubs monthly in arrears. The first payout will commence in September, following the first draw. All payments and their details will be transparently visible and accessible to Club Coordinators directly on your ClubSpot platform.

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Q7: How should clubs best manage the emails related to the draw?

To ensure efficient and continuous management of communication for the Tipperary Clubs Draw, ClubSpot has created a dedicated email address for every club. These emails follow the naming convention: clubname.clubsdraw@gmail.com.

This dedicated email ensures:

• Centralized Correspondence: All historical communication and receipts related to the draw for your club will be stored in one place.

• Smooth Handovers: This email account can be easily passed down to new club officials or members responsible for the draw each year, preventing loss of vital information.

• Dedicated Focus: It provides a clear channel for draw-specific queries and information, separating it from general club correspondence.

Your Club Coordinator will have access to or can provide details for accessing this specific email account

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Q8: Does someone need online banking when joining the draw online? Will they have to swipe to approve the payment?

For monthly recurring purchases, due to the typical low value, we generally do not anticipate that a full "swipe to approve" or similar 3D Secure (2FA) verification will be required for each transaction.

However, for auto-renewal tickets or recurring payments, Strong Customer Authentication (SCA), which often involves 3D Secure verification, may be required. This is a security measure mandated by regulations to protect online transactions.

Please note: The exact method of verification (e.g., in-app approval, one-time passcode, biometric authentication) is entirely at the discretion of the buyer's banking provider, and we have no control over their specific security protocols. If a buyer encounters any issues with payment approval, we recommend they contact their bank directly for assistance.

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Q9: In the event of someone putting in the wrong club/wrong promoter, if they win, who will be the recognised club & promoter?

The recognised club and promoter will be whoever was chosen during the checkout process by the purchaser. The details recorded on the winning ticket are those recorded at the point of sale in the online system checkout, and those will be the officially recognised club and promoter.

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Q10: Can you purchase multiple tickets for different people in 1 transaction?

Each ticket requires unique details to be entered for the individual participant. Therefore, if you are purchasing tickets for different people, each ticket will need to be processed separately.

 

 

Q11: Payments Schedule Clarification

Below is a clarification of the payment schedules for various entry options:

• SEPA Direct Debits (Monthly Members):

  • New Members (signing up themselves through the online system): These members will be signed up the day they register, and payment will be taken 5-7 days later (potentially sooner, dependent on banks and Stripe processing).

  • Subsequent Monthly Payments (€10 option): The first payment will be taken 5-7 days after sign-up. All subsequent payments will then be taken 1 day after the end date of each monthly draw. For example, if Draw 1 ends on August 22nd at 8 PM, the next payment will occur on August 23rd for the upcoming draw.

  • Direct Debits for Members Signed Up Last Year: Direct debits that were shared with ClubSpot from the previous year are scheduled to be signed up starting August 1st. This is because we need to contact each club to gather the necessary email addresses and phone numbers associated with these direct debits before they can be fully integrated into the new system.

• Online Entries (Monthly Entry):

  • First Payment: Taken on sign-up.

  • Subsequent Payments: Each subsequent payment will be taken 1 day after the current month's draw ends. Draws are scheduled to end on the second-last Friday of every month at 8 PM for the 10-month duration.

• Online Entries (Annual Entry):

  • Payment: Taken on registration.

  • Auto-Renewal: If a customer chooses the auto-renew option, they will automatically renew for the 2026/2027 Clubs Draw on July 23rd, 2026.

Q12: Promoters Query

Can the Club be added as a Promoter?

Yes, the Club is eligible to be listed as a Promoter.

 

Q13: Data Export from Portal Queries

We understand your need for comprehensive and well-structured data exports. Here are clarifications regarding your export queries:

• Addresses in Export: Addresses are currently not included in the data export primarily due to data protection considerations, as payment and address details are collected via the Stripe checkout. Addresses will only be used internally when the draw takes place, allowing Tipperary Club Admins to view them for winner identification and to differentiate members with the same name/promoter within the same club. The export does include a phone number and email address, which should assist in differentiation.

• Separating 'Player's Name' into First Name & Surname: Currently, player names are displayed as a full name, which aligns with how they are presented in the 'tickets sold' table and was deemed the most logical format for our system. At this time, we do not plan to change this. However, we understand your need for separated names and would be happy to assist you with methods to transform this data in Excel or Google Sheets if required.

• Separate Line for Each 'Monthly Entry' vs. Total: Each entry to a draw will indeed show as a separate line in the export. This design makes it easier to track who was entered into each individual draw, as you can perform an export for a specific draw.

• '1 Draw Remaining' for Auto-Renew Status: When a member selects the monthly recurring ticket option, the '1 draw remaining' indicator signifies that they have paid for one upcoming draw. Once that draw concludes (e.g., on August 22nd), their recurring payment will be processed on the following day (e.g., August 23rd), and they will then be entered into the next draw. This '1' shows that each entry is a separate transaction. It also serves as a safeguard: if a recurring payment were to fail three times, the member would not be entered into the draw and would be removed. All entries to the draw must be paid in advance.

o be entered for the individual participant. Therefore, if you are purchasing tickets for different people, each ticket will need to be processed separately.